1. General Rule
Unless a plan, campaign, or law requires otherwise, subscription purchases are generally non-refundable once access has been granted. For manual-payment plans, access is considered granted only after JWorld Times approves the payment proof and activates the subscription.
2. Situations Where a Refund May Be Considered
- Duplicate charges for the same subscription period.
- Accidental overpayment confirmed by JWorld Times records.
- A verified payment was taken but access was never provisioned and JWorld Times could not reasonably resolve the issue.
- A cancellation or payment issue where refund rights are required by applicable consumer law.
3. Situations Where a Refund Is Usually Not Available
- You changed your mind after JWorld Times already activated the subscription for the paid term.
- You did not use the subscription during the active term.
- Your access was suspended for terms or abuse violations.
4. Cancellations
If JWorld Times later introduces a recurring billing plan, cancelling that plan would stop future charges from that billing model. For the current manual-review checkout flow, a purchase does not itself create a recurring auto-renew commitment unless checkout explicitly says so.
5. Manual Bank and Verification Payments
For bank transfer or manually verified payments, activation and refund review may take longer because JWorld Times may need to confirm transaction evidence before approving access or reversing a payment record.
6. Request Process
Refund requests should include the account email, payment date, amount, payment method, transaction or proof reference if available, and a clear explanation of the issue so JWorld Times can review the request efficiently.
7. Processing Time
If a refund is approved, processing time depends on the original payment method, financial institution, and verification status of the transaction.